Implementation of ISO 9001Quality Management System in Arab Broadcasting Services Network

Question

Task: Your task is to write a well-informed business report on how you would implement a quality management system complying with ISO 9001:2015 to a business of your choosing that has not already been certified.

Answer

Implementation of Quality Management System complying with ISO 9001
1. Introductions
“Arab Broadcasting Services Network (ABS)”, comprise of a broadcasting, news as well as media provider form of network, which has been potentially operating within Middle East for more than 16 years. They have their headquarters situated in Amman, and operate in Jordan extensively. They operate under Consumer broadcast service sector and provide different kind of media services to Jordan TV in present marketing environment. In this concern, “ISO 9001: 2015”, comprise of an international standard, which is dedicated towards ‘Quality Management Systems’, outlining a potential framework towards improving business quality along with vocabulary of potentially understanding of consumer requirements and work on business improvement for fulfilling the same criteria. It is significant to note that present assignment bring a clear understanding associated with consumer services industry and ways of applying need of ISO 9001 for establishing a best possible “quality management system”, in present organisational standards.

2. Business Background and Statement of themes and aims
ABS network enhances business such as “Satellite news gathering (SNG)”, along with “Electric News Gathering (ENG)”, technological services (Absnmedia, 2021). They also establish providing of full kind of reporting form of facilities that covers present events; they have been facing immense competition from other important networks in the middle-east countries. It is important to note that for the services that ABS provides, they need to consider incorporating ISO 9001, which enhances a flexible form of standard, which enhances different organisations for defining their objectives along with adherence towards standard, which ought to be.

In this concern, it defines guiding proper principles, which can be utilised for creating better efficiencies as well as effectiveness through aligning along with streamlining several processes throughout organisational standards. It creates a best possible form of effort for cutting business expenses along with establishing new form of scopes and fulfilling different regulatory needs, while helping different kind of organisations for expanding into new form of markets, hence leads to overall business improvement. Present assessment enhances implementation of ISO 9001: 2015, into ABS network with a clear aim to ensure that best possible adequate measures are further in place for assuring better controlling of quality in business. It also ensures steps for defining better acceptance criteria for assuring project quality (Demiret al. 2021, p. 1). It also will ensure that quality standards will be defined and potential quality measures will be planned within present organisational standards. By ensuring mentioned metrics.It will enable monitoring as well as potentially maintaining and attaining best possible quality targets of incorporating quality management to ABS and ways in which it will be incorporated. This will be done in order to facilitate better scopes along with enabling best possible standards of consumer satisfaction and addressing to different risks as well as scopes associated with different contexts along with potential objectives.

3. Analysis regarding need for implementing QMS ISO 9001: 2015 for ABS network
It is significant to note that ABS network needs to incorporate best possible application of ISO 9001 for enhancing best possible form of QMS in consumer services marketing environment.

4. Application of need for ISO 9001 standard
It is important to note that firstly ABS needs to understand potential requirements along with expectations associated with interested form of parties, which are their stakeholders. Firstly, ABS needs to identify their interested stakeholders along with subsequently determining their changing needs along with expectations as a proper compliance obligation. Objective will be to list or matrix potential stakeholders along with their corresponding form of requirements along with potential expectations. Secondly, ABS will need to capture requirements of their stakeholder. This can be further done with summarising potential information as a proper part of different inputs towards risk along with scope registers.

It becomes important for ABS to incorporate best possible action of “Change Management”, while identifying potential consumer needs as well as requirements while enhancing best possible standards of consumer satisfaction in present organisational standards. They will need to ensure enhancing of consumer satisfaction through evaluation of adequate business actions (Ferreira &Cândido, 2021, p. 108). For incorporating ISO: 9001: 2015, it is necessary that ABS network needs to assure “Product and Service Conformity”, thereby defining potential form of performance criteria along with flowing down within organisational standards. They will need to assure better capturing of data along with reporting them for better form of management review within marketing aspects. Assuring better form of action needs to be taken and on-time form of delivery performance needs to be achieved through marking non-conformity along with corrective attributes, thereby enhancing best form of on-going improvement within current marketing standards (Pujiati et al. 2021, p. 1848). Equipment, which are utilised in control or monitoring of business services, needs to be taken track of along with assuring best possible outsourcing attributes. ABS will also be responsible for potentially managing a stable form of workplace environment.

Promoting a potential work culture will help in assuring better diversity of workforce for ABS and aim towards progressing on consumer experience along with satisfaction, thereby assuring best possible incorporation of ‘ISO: 9001’ standards. ABS will need to progress on internal system of their organisation for being able towards developing quality form of services while promoting a business culture, which will lead to continuous progress and development. ABS will assure monitoring along with measuring equipment “calibration records”, while incorporating service needs reviewing proper records. In this concern, it needs to record regarding design as well as development inputs while marking better business establishment controls (Bacoupet al. 2018, p. 109). ABS also needs to control better form of measurement consequences and assuring better form of “Internal Audit Program”. This will lead to better management form of review while resulting in best possible standards of corrective attributes for improving on overall business performance. ABS has been working in partnerships with different networks but they also need to analyse better form of partnerships scopes that will ensure better business expansion in present marketing environment within Jordan.

5. Change management that will be necessary for incorporating the program

6. Timeline and implementation process discussion (Gant Chart)

[Refer to Appendix]
According to the timetable, that is the Gant Chart, total time required for incorporation of QMS in ABS Network will comprise of 6months, which is 24 weeks of time. In this concern, first 5 weeks will consist of ABS to analyse their needs for enhancing QMS through assuring a thorough internal form of organisational audit. It will help in getting views of the overall organisational strengths as well as weaknesses. It will involve a time of five weeks, thereby involving potential form of understanding present working techniques of ABS within Jordan’s marketing environment.

Second step will imply communicating with their stakeholders, which is their employees and consumers and enhance effective form of strategic communication, thereby understanding their changing needs and requirements in present marketing environment. It will comprise of two weeks of time. Third step will indulge in setting up best possible policies through reviewing existing policies in ABS and identifying existing gaps while increasing more steps towards bringing out setting up of business aims as well as potential form of objectives. It is significant to note that fourth step will enhance increasing potential form of visibility associated with potential quality standards and ensure integration of high-end technologies and outsourcing attributes, that can help the business for enhancing better consumer satisfaction.

Fifth step will involve assembling special groups and experts that will steer up better integration of QMS aspects in present organisational environment. Mainly it will involve staff from technical departments, which will have them participate in potential project of ensuring a broad-scale form of incorporating change management. Sixth step will be to draw up best possible functional as well as technical specifications, which will be needed to integrate QMS and get certification of ISO: 9001: 2015 in terms of organisational environment of ABS within Jordanian dynamics. It will enhance software integration that will help in improve productivity of the organisation while ensuing best possible aspects of operational power in present business environment. It will also improve access and identify best software that help in sharing of documents along with increasing and establishing best possible form of data security. It will take 2 weeks of time followed through training as well as establishment of different staff for making them potential understanding associated with integrating proper change management within present organisational standards. It will enhance four weeks of time and assure best possible understanding of change process towards their different employees. It will help in retaining their skilled workers while providing essential training as well as development to them while making them understand regarding the QMS integration process.

7. Innovation and Synthesis of themes Ensuring Quality Policy and Assuring better consumer focus
It is significant to note that ABS needs to begin utilising potential form of quality indicators for monitoring as well as controlling different issues and various forms of associated scopes along with risks. It will review availability of various resources and enhance process-based form of management techniques (Choi & Kim, 2020, p. 47). It will involve including analysis of process measures such as control limits along with different output effectiveness. ABS will need to ensure realising planned form of activities while attaining planned consequences. This will promote continual form of progress through reviewing different actions, taken for attaining business objectives (Bakatoret al. 2020, p.53). Pursuing potential objectives along with conducting real time audits will help in addressing consumer concerns for bringing out corrective actions and enhance relevant form of process controls within business perspectives.

Communicating Quality Policy
ABS network will enhance amending of needs for ensuring best possible quality objectives that are further relevant towards assuring conformity of different products along with bringing out best possible consumer satisfaction. Quality objectives will be further analysed for assigning best possible resources, while analysing different responsible parties and developing best possible time-line while determining best possible standards of evaluation practices (Hyun Park et al. 2017, p. 934).Enhancing risk-based form thinking will help in ensuring integrity of QMS along with ensure best possible business continuity while protecting consumer and maintaining best possible capability within organisational standards. Enabling technical management will help in bringing out best possible innovation within business process and leading to achieving planned form of results. In this concern, external needs of stakeholders, that is their employees and consumer requirements needs to be potentially determined as well as understood. Proper contracts along with surveys need to be carried forward for implementing QMS and marketing intelligence for analysing better future trends. Focusing on potential form of consumer satisfaction needs to be maintained through building potential relationships along with marking better compliant profile for evaluation of proper repeat business and strengthening organisational reputation as well as market presence of ABS network within Jordan’s perspective.

8. Conclusion
This assessment brings out a comprehensive illustration associated with consumer services industry and ways of applying need of ISO 9001: 2015 for establishing a best possible QMS in present organisational standards within ABS network for bringing out best possible certification and assuring better organisational management. It also ensures steps for defining better acceptance criteria for assuring project quality.Furthermore, it defines guiding proper principles, which can be utilised for creating better efficiencies as well as effectiveness through aligning along with streamlining several processes throughout organisational standards.

Reference List
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Appendix: Gant Chart (Timetable for implementing QMS in ABS network)